A Meta ads agency that tracks every dollar back to a sale

Facebook and Instagram are where your customers already spend their time. We build and manage Meta campaigns that put your business in front of the right people, and track what every dollar brings back.

Sound Familiar?

These are the problems we solve every day for businesses like yours.

Creative fatigue killing performance

Run the same ads too long and engagement drops, costs climb, and your audience learns to scroll straight past you.

Targeting too broad or too narrow

Too broad and you pay to reach people who will never buy. Too narrow and costs climb while reach dries up.

No clear funnel strategy

Running conversion campaigns at cold audiences burns budget. People rarely buy from a brand they met eight seconds ago.

Tracking gaps after iOS changes

Privacy updates broke tracking for many advertisers. If you can't see what's converting, you can't optimise anything.

Monthly Facebook users
3B+
Platforms in one Meta campaign: Facebook & Instagram
2
Client revenue generated
$1M+

What's included

Here's what the work covers.

01

Audience Targeting

Find the people most likely to buy, not just scroll past

02

Creative Development

Ads built to stop the scroll in feed, Stories and Reels

03

Funnel Campaigns

Move people from first look to enquiry, step by step

04

Retargeting

Re-engage website visitors and warm leads

The ad creative styles we produce

Performance Max and Meta both live or die on creative. Benefit callouts, us-vs-them comparisons, lifestyle heroes, promo frames and more. A wall of the static ad styles and formats we can build for your campaigns.

Punny headline promo with lifestyle photo
Person pointing at UI pop-up with 'Hot Take'
Feature-checklist product hero with lifestyle photo
Product trio with faux social post overlay
Smartwatch over mountain-road hero
Gloved-hands product prep hero
Don't Buy This Serum - Benefit Callouts
Surreal hand-serving product hero on white
Automotive product hero at sunset
Central subject with radiating labeled benefit callouts on warm bg
Lifestyle pet photo with benefit callouts
Kid on bandage-textured slide with product pack
Model holding hair oil with bold typographic claim
Glass-card quote over luxe interior photo
Search vs. Solution - Hydraglow Even Glow
Kitten + product-pack pet hero
Ojai Mountain Ridge - Scenic Backdrop with Door Hanger
TUFF+ Bottle - Headline and Billboard Ad
Ideal Fuel box with fruit on a balance scale
Product floating in desert-canyon hero
Smartwatch heart rate monitoring ad
New Age Vitamin C Gummies - Immune Defense
Discount on sunglasses with payment option
Headphones over landscape offer hero
Doorstep international delivery concept
Product-in-context with playlist overlay
Product-with-model hero inside a photo-frame arch on bright sky backdrop
Lightflame Toaster: Perfect Morning Headline
Diagonal photo-mask collage with product cutout
Anatomical lava-stomach pharma hero
Child hugging oversized product bottle
Floating social-post mockup product hero
Product hero with trust badges and lifestyle scene
Dramatic product-in-stone-hand hero
Gunsan Electric Delivery - Happy Customer and Worker
Product pouring into bowl with feature callouts
Floating product pack with orbiting fresh ingredients on gradient
Polaroid product frame with happy subject
Reed diffuser in a cozy living room setting
Giant product leaning on model type-hero
Woman with suitcase in Venice
Cookware set with benefit callouts and CTA
Hydration bottle with battery-charge metaphor
Holiday greeting with inside-box POV
Industrial drum on refinery skyline
Centered conceptual illustration greeting
Phone mockup with overhead lifestyle scene
Giant product bag miniature-world hero
Overhead flat-lay food menu spread on bright white surface
Miniature workers on fiber-optic cable
Cinematic vehicle motion hero
Full-bleed product hero with bold overlaid headline
Luxury scent diffuser and oils with lifestyle shot
Collage hook headline over cutout living-room set
Product lineup lifestyle poster
Handoff closeup with two-tone headline
Newspaper-mockup summer sale hero
Gexipay phone screen with benefit callouts
Phone lock-screen notification mockup over interior
Minimal discount offer product still life
Pet portrait with hand-drawn thought bubble quote
Room Diffuser - Fragrance Notes with Descriptive Arrows
Vitamin C+ bottle with swirling pills
Bold sale flyer with animal photo cutout
Held newspaper promo announcement
Surreal product-showcase tunnel of school supplies
Four-season split-panel drink lineup
Three-variant product comparison quiz
Poolside sunscreen flat-lay, luxury resort mood
Kid with upward arrow and floating ingredient callouts
Lifestyle baby product with top headline and CTA
S-curve product feature-callout
Miniature workers on cracked lips hero
Nationwide wholesale map concept
Warm macro hand-and-paw emotional hero
Black Friday lipstick promo on yellow
Newspaper ad - Buy her candles
Rugged action hero with product inset
Dreamy product-on-swing over clouds
Product bursting through browser screenshot
Emotional lifestyle hero with product inset
Curtain-reveal home accessories hero
Clean feature-callout product benefits
Cartoon kids peeking product-group hero
Soft warm product hero on plush towel with script headline
Pet product bag hero with mascot animal
Animated appliances power-backup lifestyle
Airy minimalist product hero with cutout sofa
Baby product hero with headline overlay
Cat biting cable durability lifestyle
Pet climbing branded box hero
Safety gear shield product hero
Cove bottle with benefit callouts
Creative Manda - Wrench conceptual ad
Grid of five animal faces peeking over panels with headline and CTA
Phone-notification food teaser hero
Bold headline pet hero on solid color
Mecha construction giant hero
Centered pet with radial benefit icons and headline
Chat-bubble food hero on textured table
Urban-mobility backpack lifestyle hero
Floating island product hero with sky backdrop
Surreal black-hands cloche reveal hero
Minimal promo announcement with floating cutout objects on flat color
Typographic furniture-cutout manifesto
Baby-skin closeup with feature callouts
Your problems vs our solution layout
Comfort calling UI with snooze and answer options
Editorial lifestyle photo with pill-label callouts
Product advantages feature infographic
Sprouted Moong Instant Mix - Benefit Icons
Looking-into-shopping-bag gadget hero
Editorial interior close-up with hand touching wood surface
Seasonal beach product hero with playful type
Moody nursery scene with hanging door sign
Fruit energy-drink trio on tri-color backdrop
Smart-home switch problem/solution lifestyle
Pet holding product pouch with speech-bubble callouts
Product emerging from phone screen with right-aligned question hook
Us-vs-them checkmark comparison with product
Runner with watch - 'Keep the lead' copy
Cat eating with benefit-orbit callouts
That Cream - Testimonial Focus
CFO Gazette Finance Report
Orange Productions tumbler ad - Benefit headline
Model holding sunscreen with bold text overlay
Lifestyle photo top with torn-paper text panel below and CTA
Som Power bottle - supports text with benefit callouts

Style and format examples from our creative library, shown for illustration.

From sign-up to your first report, step by step

The order we build a new Meta account in, from the first email to your first monthly report. Where a step needs something from your side, it says "From you".

  1. Onboarding by email

    We start by email rather than a kickoff meeting, unless you'd like one: what we need access to, your brief, who signs off what, and the date of your first update.

  2. Accounts, billing and your brief

    We check your Business Manager, Facebook Page, Instagram account, ad account and pixel, and verify your domain. The ad account bills your own payment method. Then we agree the campaign brief: budget, objective, audiences, the creative you already have, and what competitors are running in Meta's Ad Library. From you: access and the brief.

  3. Tracking built and tested

    The Meta Pixel and its events, the Conversions API alongside it, deduplication and Event Match Quality, all tested before any ad goes live.

  4. Campaign structure and audiences

    A clear naming convention, a broad prospecting campaign with the budget set at campaign level, and a separate retargeting campaign. Custom audiences, lookalikes where there's data to build them from, and exclusions so existing customers aren't targeted as new ones.

  5. Creative and copy

    A written creative brief, several copy angles, and launch creative built to the size each placement needs.

  6. Lead forms, where they fit

    For lead generation, a Meta Instant Form is built and a test lead is sent through to your CRM or inbox before launch. From you: your privacy page link and access to wherever leads should go.

  7. Pre-launch checks and launch

    Settings, Pixel and Conversions API firing, creative checked for spelling, branding and Meta's ad policies, landing pages live and fast, budget confirmed and audiences large enough. Then launch, with the first 24 to 48 hours watched for rejected ads.

  8. The early weeks

    Weekly optimisation starts. The first creative winners are chosen, and structure, audiences and bidding are refined once there's real data.

  9. Your first report and quarterly review

    Your first monthly report arrives, and the first quarterly review is booked in.

Tracking from ad to enquiry, tested before we spend

Before launch we set up the Pixel and the Conversions API side by side, check each lead is counted once, and test every event.

  1. 01

    Form or thank-you page

    Someone completes your enquiry form, or a purchase in your online shop.

  2. 02

    Meta Pixel, in the browser

    Installed through Google Tag Manager: Lead on your form or thank-you page, PageView on every page and ViewContent on key pages.

  3. 03

    Conversions API, from the server

    The same event is sent from the server, set up to suit your platform, carrying the same event ID as the browser event.

  4. 04

    Counted once

    Events Manager shows the event as 'Browser & Server', and the total matches the real number of enquiries, not double.

  5. 05

    The campaign goal

    Campaigns built for leads or sales are set to optimise for that event.

How we set it up

The checks behind the diagram, done before launch, with the last two where they apply.

  • Your domain verified

    Verified in Meta Business Manager, by DNS record where we can and a meta tag where we can't.

  • Every event tested

    Each event checked in Tag Manager's preview and Meta's Pixel Helper, then fired in Meta's Test Events tool. Custom conversions are created for events based on a page address.

  • Event Match Quality checked

    We aim for a score of 6 or higher, ideally 8.

  • Online shops send the whole funnel

    AddToCart, InitiateCheckout and Purchase, so sales and return on ad spend can be reported.

  • Ad source carried into your CRM

    Where you use a CRM, each lead can arrive on its record with the ad source attached.

Creative we brief, build and test

Every ad starts from a written brief and goes out as one of several versions, so there is always something to test and something ready to replace a tired ad.

  • A written brief before anything is made

    Every campaign starts from a creative brief. On an account that's already running, we first audit the current ads on click-through rate, cost per result and frequency, and look at what competitors are running in Meta's Ad Library.

  • Several versions in every ad set

    3 to 5 versions per ad set, across static images, video, carousels and UGC-style ads.

  • Different angles in the copy

    We plan 3 to 5 copy angles: the problem you solve, social proof, the main benefit, a direct offer and curiosity, written on set frameworks such as problem, agitate, solve.

  • Built to the placement

    1080x1080 or 1080x1350 for the feed, and 1080x1920 (9:16) for Stories and Reels.

  • Video made for the phone

    The hook lands in the first three seconds, every video has captions, and it runs under 30 seconds.

  • Nothing made up

    Testimonials are used word for word, and a number only goes in an ad when it's sourced or approved.

Landing pages built for the campaign, not your homepage

Where a page will help, we build one for a single service, so the ad and the page say the same thing. Before launch, every page we send ads to is checked to be live and fast.

J Tip It's rubbish removal landing page on a phone: a call button in the header, Google reviews, the headline, a price range and a short quote form
A landing page we built for a rubbish removal company's Meta and Google ads. Paid visitors from both who landed on it requested a quote at 7.7%, against 1.3% for paid visitors who landed anywhere else on the site.
  1. The header carries the logo and a tap-to-call button, with no menu to wander off into.

  2. Google reviews, tip fees included and the lifting done for you sit at the top, not at the bottom of the page.

  3. The page does one job, so the headline names the service and the area.

  4. The price range and the start of the quote form are in view before any scrolling.

  5. Quote requests and taps on the phone number were tracked before the ads launched.

Read the case study

When the form lives inside Facebook or Instagram

For lead generation, the enquiry form can open inside Facebook or Instagram, so people enquire without leaving the app. Meta calls it an Instant Form.

Nothing goes live until a test lead has travelled the whole path to wherever your leads need to land.

  • The right form type

    A quick, simple form, or one that adds a review step before people submit, chosen to suit the leads you want.

  • Questions written for your service

    Qualifying questions that fit the work you do, not a generic name-and-email form.

  • Your privacy policy linked

    The form links to the privacy page on your own website.

  • A next step on the thank-you screen

    After someone submits, the thank-you screen gives them something to do next, such as calling you or visiting your site.

  • Leads straight to your CRM or inbox

    Each lead is sent to your CRM or inbox, with an automatic reply to the lead where your setup allows.

  • Tested before launch

    We send a test lead through the form and confirm it arrives in your CRM or inbox within five minutes.

What happens in your account every week, month and quarter

Ongoing management is a set routine with written rules, not a vague promise. These are the jobs on our list.

Weekly

  • Frequency

    Prospecting ad sets are paused above a frequency of 3, and retargeting above 5.

  • Creative fatigue

    Watched through a falling click-through rate and a rising CPM.

  • Audiences and placements

    Budget moved toward the audiences and placements that are working.

  • Cost per lead or sale

    The trend checked against your target.

  • Lead quality and ad approvals

    Your feedback on the leads, and any disapproved ads or policy flags dealt with.

Monthly

  • New creative

    At least 2 to 3 new versions. About a quarter of creative is replaced each month, and any ad showing fatigue is replaced sooner.

  • Audiences, copy and budget

    Custom audiences refreshed, new lookalikes and copy angles tested, exclusions updated, and budget moved between campaigns.

  • Your monthly report

    What happened, what worked, what didn't and what we'll do next.

Quarterly

  • Account audit and strategy review

    A full account audit, a review of competitors' creative in Meta's Ad Library, a strategy review with you, new objectives or formats to test, and the Pixel and Conversions API setup rechecked.

Rules we hold to

How we test, scale and cut.

  • One change per test

    The hook, the visual, the call to action or the copy length, tested one at a time for 3 to 7 days at equal budget. The winner is the lowest cost per result with at least 1,000 impressions per version.

  • Hands off while Meta learns

    After launch we hold off on changes while Meta's learning phase runs.

  • Scale on a steady result

    Only once cost per result has held below target, or return above target, for 7 or more days and learning has finished. Budgets rise no more than 20% at a time, every 3 to 5 days, and winning ad sets are copied to new audiences.

  • Cut what is not working

    An ad set is cut when its cost per result runs over 3 times target after 5,000 or more impressions, or when twice the target cost has been spent with no conversions.

  • Every change is recorded

    Each change is logged on the day with the reason, so your report can say what moved and why.

How we report, and what the report shows

Every calendar month you get a report that says what happened and what we'll do next, and ties any movement to the change behind it where we can. Short tables rather than essays, and every figure labelled with where it came from.

What the monthly report covers

  1. 01

    The numbers that matter

    Spend against budget, results, cost per result, click-through rate, CPM and frequency, with return on ad spend for online shops.

  2. 02

    Creative and audience breakdown

    Which ads and audiences did the work, looked at by campaign, ad set and ad before we draw a conclusion, so a losing ad set can't hide in an average.

  3. 03

    Month on month, like for like

    Each month is compared with the figures we reported at the time, so numbers don't shift between reports.

  4. 04

    Meta's figures labelled

    Figures reported by Meta are marked as platform-reported, with the source and date range stated.

  5. 05

    Changes tied to results

    When a number moves, we tie it to the dated change behind it from our change log, or say plainly that the cause isn't established yet.

  6. 06

    What we'll do next

    What worked, what didn't, and what we'll do next month. Each quarter we also run a strategy review with you.

What our clients say

Real reviews from the businesses we have built, ranked and run campaigns for.

5.0 from 70+ reviews
Paul Zellman, BDM, Austar Property Services
“Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.”
Paul Zellman BDM, Austar Property Services
Jaide Wooler Executive Assistant, Tom Rawson

We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support.

The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service!

Google review
Terry Bradley Director, Precision Building Inspectors

Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support.

It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind.

Google review
Andrew Baker, Owner, Electrical Plus
“I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.”
Andrew Baker Owner, Electrical Plus
Mitch Taylor Director, Horton Taylor

I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard.

Most of all he actually gets the results he says he will.

Google review
Grace Zhang Sunshine Mortgages

Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure.

I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to.

Google review
Harry & Maria, Owner, Pots of Joy
“Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.”
Harry & Maria Owner, Pots of Joy
Samir Khanna Director, Professional Financial

Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result.

The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development.

Google review
Alex Mayo Owner, Playceholdr

I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies.

Google review
Britta Friedrich Manager, MagicGerman

Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy.

They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future.

Google review
Melitta Adam Founder, Melitta Skin

I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use.

It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough.

Google review
Alana Saunders, Business Manager, A T Realty
“We wanted to bring our idea for an app to life. He turned our ideas into reality.”
Alana Saunders Business Manager, A T Realty
Andrew Harvey Director, AES Comp

Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made.

Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager.

Google review
Ratu Tau Trekway Shuttle

We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly.

Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running.

Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible.

Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed.

Google review
Alex Fladgate Owner, JunkBoss

Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!!

Highly recommend to anyone looking to get their website done.

Google review
Dev Dhingra, CEO, Fundmaster
“They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.”
Dev Dhingra CEO, Fundmaster
Isaac Smith Managing Director, PSI

Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man.

Google review
Tyler Newman Tillen Finance

From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent.

What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run.

The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background.

Google review
Brianna Hoy, Managing Director, PplPeople
“He was really acting in our best interests and went beyond what we were expecting him to achieve.”
Brianna Hoy Managing Director, PplPeople
Fiona Ashford Manager, Fee Funders

When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems.

Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side.

Google review
Lynnae Sands Manager, Windsor Industries

Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend.

Google review
Eddie, Director, PlastiCard
“Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!”
Eddie Director, PlastiCard
Joel D'leema Director, TSB Living

Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend.

Google review
J-Tip It Google review

The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be!

We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified.

If you want to be in safe hands, choose Lucid!

Google review
Aidan Fraei, Agent, Ray White
“The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.”
Aidan Fraei Agent, Ray White
Paul Zellman

Austar Property Services

Frequently Asked Questions

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