Automate Your Business. Get Your Hours Back.
Your team is stuck copying data between apps, chasing follow-ups, and doing work that software should handle. We connect your tools and automate the busywork so you can focus on growth.
Trusted by businesses since 2018
Business automation in New Zealand: let software do the repetitive work
How many hours does your team spend copying data between apps? Sending follow-up emails? Updating spreadsheets? That time adds up fast. And the errors from manual work cost even more.
We connect your apps and automate the repetitive stuff. Your team stops doing busywork and focuses on things that actually grow your business.
Simple automations or complex custom integrations. We figure out what you need and build it.
Sound familiar?
These are the problems we fix for businesses every day.
Hours lost to data entry
Your team copies info between apps all day. CRM, spreadsheets, accounting. It should happen automatically.
Leads falling through cracks
No automated follow-up means hot leads go cold. You lose customers because someone forgot to send an email.
Mistakes from manual work
Typos, missed steps, wrong data. Manual processes cause errors that cost time and money to fix.
Can not scale without hiring
More business means more admin work. Without automation, you have to hire just to keep up.
Customers waiting too long
Inquiries sit in inboxes while your team handles other tasks. Competitors respond faster and win the business.
No clear picture of operations
Data in different places means no single source of truth. You make decisions on incomplete information.
Zapier, Make, and custom integrations for New Zealand businesses
From simple Zapier integrations to custom API builds, we connect the tools you already use.
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Zapier & Make Automation
Connect the apps you already use. When something happens in one, trigger actions in others. Simple or complex, we build it.
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CRM Automation
New lead comes in, follow-up gets sent, task gets created, deal gets updated. All without anyone touching it.
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Custom API Integrations
When standard tools will not do it, we build custom connections between your systems. Make them talk exactly how you need.
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E-commerce Automation
Sync inventory, process orders, notify customers, update accounting. All running in the background while you sell.
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Document & Data Automation
Generate proposals, invoices, and reports automatically. Pull data from anywhere and put it where you need it.
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Notification & Alert Systems
Get notified when it matters. Sales, support tickets, low inventory. Right channel, right time, no noise.
Automate repetitive tasks and free up your team
Every manual process in your business is a bottleneck. Data entry, follow-ups, reporting - they all eat hours that your team could spend on work that actually grows revenue.
We map your existing workflows, identify the time sinks, and build automations that run in the background. Your tools talk to each other, data flows where it needs to go, and your team focuses on high-value work.
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Zero manual entry
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Error-free
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24/7 operation
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Instant alerts
Real Zapier and Make automations we have built
Here is what this looks like in practice.
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Lead Capture to CRM
Website form → CRM contact created → Slack notification → Email sequence triggered → Task assigned to sales rep
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Invoice Automation
Project completed in PM tool → Invoice generated → Sent to client → Logged in Xero → Payment reminder sequence
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E-commerce Order Flow
Order placed → Inventory updated → Supplier notified → Shipping label created → Customer tracking email sent
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Client Onboarding
Contract signed → Welcome email sent → Project created → Team notified → Kickoff meeting scheduled
Saves ~3 hours/client
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Social Media Scheduling
Blog published → Social posts created → Scheduled across platforms → Analytics tracked → Report generated
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Support Ticket Routing
Email received → Ticket created → Priority assigned → Routed to right team → Customer notified → SLA tracked
API integrations and app connections for any platform
If your app has an API, we can connect it. Here are just some of the platforms we work with.
- Xero
- MYOB
- Calendar
- Shopify
- WooCommerce
- HubSpot
- Salesforce
- Stripe
- Slack
- Teams
- Gmail
- Google Drive
- Zapier
- Asana
- Trello
- Mailchimp
- Zendesk
- Airtable
Don't see your app? No problem. If it has an API or webhook support, we can integrate it.
Book Free Strategy CallHow we deliver business automation in New Zealand
A clear process from discovery to deployment.
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Process Discovery
We map what you are doing now, find the time sinks, and identify what to automate first based on impact.
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Solution Design
We pick the right tools and design how everything connects. You see exactly how data will flow before we build.
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Build & Test
We build your automations with proper error handling and test with real data before going live.
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Deploy & Document
Your automations go live. We document everything and train your team so they know what is happening.
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Monitor & Optimise
We watch performance, fix issues fast, and improve based on how things work in the real world.
Questions to ask before you hire an automation developer
Plain answers on cost, timing, tools and ownership before you commit.
How do I choose a workflow automation company?
Choose one that maps how your business works now before recommending any tool. A good automation developer shows you exactly how data will flow before building, tests with real data, builds in error handling, and documents everything so your team knows what's running. That's the process we follow on every automation.
Should I use Zapier or get custom workflow development? (See no-code automation)
Use Zapier or Make when the apps you're connecting are standard and the logic is simple. Go custom when you need complex conditions, retries and edge cases handled properly, when per-task billing grows with your volume, or when you want to own the code. We build both and pick the right tool once we've mapped your process.
What drives the cost of business process automation?
Complexity drives the cost. The number of apps you're connecting, how many steps each workflow has, and whether Zapier or Make can do the job or it needs custom API development all shift the price. We scope every engagement individually and quote after a free discovery call. Ongoing support is scoped to the size of your setup.
What makes an automation project take longer to build? (See API integration)
The build takes longer as the work moves from simple Zapier or Make connections to multi-step workflows and custom API integrations. Testing with real data before going live also takes time, and it's worth it. We give you a timeline during the discovery call, once we know your apps and requirements.
Which business processes should I automate first? (See process automation)
Start with the repetitive tasks that eat the most time or cause the most errors, such as copying data between apps, lead follow-ups and invoicing. In discovery we map what your team does now, find the time sinks, and rank what to automate first by impact.
Who owns the automations once they're built? (See custom integrations)
With a custom build, you own the code and the business logic, so there's no platform risk. With no-code tools, your logic lives inside that platform. Either way, we document everything so any developer can troubleshoot it, and we train your team so they know what's running.
The ROI of Automation
- 15
Hours a week saved by an automated refund system
- 80%
Faster refund processing
- 5
Tracking systems unified behind one search box
These are results from automation we built for one e-commerce client. We measure how long a process takes before we automate it, so you can see the payback on yours.
Our Workflow Services
Explore our specialist automation and integration services.
Process Automation
Your team shouldn't be doing work a machine can do faster and more accurately. We map your processes, work out what can run on its own, and build automations that take the repetitive work off their plate.
Learn moreAPI Integration
Your tools should talk to each other. We build custom API integrations that move data between your systems automatically, so nothing gets re-typed and everyone works from the same numbers.
Learn moreCustom Integrations
When an off-the-shelf integration doesn't exist, we build it. Custom connectors that bridge your tools so data moves across your business on its own.
Learn moreNo-Code Automation
Not every automation needs custom code. We use Zapier, Make, and other no-code tools to connect your apps and get workflows running in days, at a fraction of development cost.
Learn moreWhat our clients say
Real reviews from the businesses we have built, ranked and run campaigns for.
“Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.”
We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support.
The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service!
Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support.
It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind.
“I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.”
I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard.
Most of all he actually gets the results he says he will.
Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure.
I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to.
“Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.”
Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result.
The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development.
I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies.
Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy.
They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future.
I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use.
It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough.
“We wanted to bring our idea for an app to life. He turned our ideas into reality.”
Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made.
Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager.
We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly.
Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running.
Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible.
Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed.
Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!!
Highly recommend to anyone looking to get their website done.
“They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.”
Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man.
From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent.
What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run.
The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background.
“He was really acting in our best interests and went beyond what we were expecting him to achieve.”
When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems.
Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side.
Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend.
“Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!”
Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend.
The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be!
We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified.
If you want to be in safe hands, choose Lucid!
“The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.”
Automation projects that deliver results
See how we have helped businesses save time and reduce errors with automation.
Technology
Site migrations: 90% less time moving content
Every page moves across complete, with nothing lost in translation
E-commerce
TSB Living: refunds handled in one system instead of spreadsheets
No more copying refund details between spreadsheet tabs by hand
E-commerce
Five tracking systems unified into one portal for TSB Living
Customers no longer need to guess which carrier has their order
Zapier DIY vs custom automation
No-code tools are a great starting point, until they become your bottleneck.
Zapier / DIY no-code
Duct tape that scales badly
Custom automation
Built to run forever
Silent failures
Without monitoring, a failed run can go unnoticed
Error monitoring
Alerts the moment something breaks
Per-task billing
The monthly plan climbs as your task volume grows
No per-task fees
You pay for hosting, not for every task that runs
Limited logic
Complex conditions and edge cases get awkward to build
Real business logic
Handle exceptions, retries, and edge cases properly
Vendor lock-in
Your business logic lives inside someone else's tool
Owned code
Your logic, your IP, no platform risk
Frequently Asked Questions
Got questions? We have got answers. Here are some common questions about working with us.
Ask a QuestionReady to Stop the Manual Work?
Tell us what is eating up your time. We will show you how to automate it and get those hours back.
