+ TSB Living
TSB Living: the custom software behind refunds, delivery tracking and the showrooms
A purpose-built refunds and returns system, one tracking search across five delivery systems, and orders that reach the drivers on their own
Client
TSB Living
Industry
E-commerce
Services
Web Development, API Integration, Shopify
Challenge
TSB Living sells furniture, outdoor and homewares online and from showrooms in Auckland, Wellington and Christchurch, and delivers nationwide through its own fleet, local delivery operators, national couriers and suppliers in Australia.
As the business grew, so did the work behind every order: refunds and returns across three branches, delivery jobs spread across several operators, customers wanting to follow their order to the door, and showroom staff checking what was in stock at their branch. Off-the-shelf tools weren't built for a retailer that runs this way, so TSB Living chose software made for it.
Approach
Since 2022 we've built and run a set of custom systems that take that work off the team. Here is what each one does.
TSB Central: one system for refunds and returns
TSB Central gives every refund, return and claim one home, with the order, the amount and the approval kept together, so each team can see what's waiting on them.
- Staff logins with roles, limited to each person's branch
- Every refund and return logged once, with its attachments, reason and status
- Every refund method the store takes, added as new payment options arrive
- A claims tracker, a Trade Me page, dashboard filters and exports
Delivery tracking customers can follow
Customers type any order or consignment number into one search box and see where their delivery is up to, whichever company is carrying it.
- One search box that takes any order or consignment number
- Works out which of five delivery systems has the order, even where reference formats overlap
- One consistent delivery timeline, whichever carrier it is
- Supplier orders shipped from Australia link straight to that carrier's tracking
Orders sent to the drivers automatically
Apps that pick up new orders as they come in, skip any already handled, and create the delivery job in the delivery operators' own systems in Auckland and Wellington, with an alert to the team if anything fails. Nobody re-keys an order to get it on a truck.
Tools for the showrooms and the team
Software for the people on the floor as well as the people online.
- In-store kiosks in Auckland, Wellington and Christchurch that show that branch's live stock, with product filters
- A shipping calculator that prices delivery by city and product and allows for public holidays
- A sign-in app for visitors and contractors, with a signature and declaration
Maintained since 2022
We look after every one of these systems, fixing, extending and securing them as the business changes. In October 2026 we moved them all onto current versions of the software they run on.
"Jason has been awesome in the work he has done for us - he is fast, very responsive and professional. Would highly recommend!"
What we delivered
Refunds and Returns
- Branch-limited staff access
- Every refund method
- Claims tracker and exports
Delivery Tracking
- Australian supplier orders linked
- One search, five systems
- One delivery timeline
Automation
- Orders to drivers, no re-keying
- Failure alerts
- Auckland and Wellington
Showrooms and Team
- Live stock kiosks
- Shipping calculator
- Visitor sign-in
Built with
Results
5
Delivery systems behind one tracking search
3
Showrooms with live stock kiosks
2
Cities where orders reach the drivers automatically
The work
More work with TSB Living
Separate engagements, each with its own brief and its own results.
Want results like this for your business?
A purpose-built refunds and returns system, one tracking search across five delivery systems, and orders that reach the drivers on their own. Tell us about your business and we will show you what we can do for you.
