Live Tracking Web Application
Real-time delivery tracking that cut status enquiries
The Results
60%
Fewer delivery status support tickets
75%
Less time spent on status lookups
The Challenge
A high-volume New Zealand furniture retailer was dispatching hundreds of large-item deliveries each week through the third-party GSM Tasks logistics platform. On delivery day, customers had no way to see where their order was, so the support inbox filled with status enquiries and some customers called drivers directly.
The service team spent hours each day looking up job statuses in the logistics dashboard and copying ETAs into replies. The live GPS data already existed in the platform via API, so the opportunity was to surface it to the end customer.
Our Solution
- Built a public-facing live tracking web app that customers open from a unique link in their dispatch email, with no login required.
- Connected the frontend to the GSM Tasks REST API through a secure Node.
- js backend proxy, pulling live driver GPS coordinates, job status, and dynamic ETAs.
- Rendered the data on a Mapbox map showing the customer's delivery pin and the driver's moving marker.
- Triggered SMS notifications by webhook when a driver is 30 minutes out, alongside a delivery window countdown.
- Captured customer sentiment through a post-delivery feedback flow.
What We Delivered
01 Tracking Web App 3 deliverables
- Public tracking page
- No-login link access
- Live map view
02 API Integration 3 deliverables
- GSM Tasks API
- Node.js proxy
- Live GPS polling
03 Notifications 3 deliverables
- SMS alerts
- Webhook triggers
- ETA countdown
04 Feedback Capture 2 deliverables
- Post-delivery flow
- Sentiment capture
Our Development Process
A proven methodology that delivered results
Requirements Analysis
We mapped out your business requirements and technical needs, defining clear specifications for the solution.
Architecture & Planning
We designed a scalable solution architecture, selecting the right technologies and frameworks for your needs.
Development & Testing
We built using modern frameworks with comprehensive testing to ensure reliability and maintainability.
Deployment & Support
We deployed with zero downtime and provided ongoing support to ensure smooth operation.
Built with
"Our customers love being able to track their deliveries in real-time. Support calls have dropped dramatically."
GSM Tasks
Logistics Software
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Real-time delivery tracking that cut status enquiries for Live Tracking Web Application. Tell us about your business and we will show you what we can do for you. Backed by our results guarantee.
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