Drowning in manual tasks?
We automate repetitive work for Dunedin businesses serving 133,000 residents so you can focus on growth. Stop copying data between apps and let software do it for you.
Trusted by businesses since 2018
Your Dunedin team is doing work that software should handle
How many hours does your team spend copying data between apps? Sending follow-up emails? Updating spreadsheets? That time adds up fast. And the errors from manual work cost even more.
We connect your apps and automate the repetitive stuff. Your Otago team stops doing busywork and focuses on things that actually grow your business.
Simple automations or complex custom integrations. We figure out what you need and build it.
Dunedin is the principal city of the Otago region, steeped in Scottish heritage and home to New Zealand's oldest university. Its Victorian and Edwardian architecture, vibrant student culture, and proximity to unique wildlife experiences on the Otago Peninsula make it a distinctive city. Dunedin's tech sector is punching above its weight, with several successful software companies choosing the city for its talent pool and quality of life.
Education, health, technology, and tourism are primary industries. The University of Otago and Otago Polytechnic drive demand for student-oriented services, while the city's heritage attracts cultural tourism.
Sound familiar?
These are the problems we fix for Otago businesses every day.
Hours lost to data entry
Your team copies info between apps all day. CRM, spreadsheets, accounting. It should happen automatically.
Leads falling through cracks
No automated follow-up means hot leads go cold. You lose customers because someone forgot to send an email.
Mistakes from manual work
Typos, missed steps, wrong data. Manual processes cause errors that cost time and money to fix.
Can not scale without hiring
More business means more admin work. Without automation, you have to hire just to keep up.
Customers waiting too long
Inquiries sit in inboxes while your team handles other tasks. Competitors respond faster and win the business.
No clear picture of operations
Data in different places means no single source of truth. You make decisions on incomplete information.
What we automate for Dunedin businesses
Everything from simple app connections to custom enterprise systems.
Zapier & Make Automation
Connect the apps you already use. When something happens in one, trigger actions in others. Simple or complex, we build it.
CRM Automation
New lead comes in, follow-up gets sent, task gets created, deal gets updated. All without anyone touching it.
Custom API Integrations
When standard tools will not do it, we build custom connections between your systems. Make them talk exactly how you need.
E-commerce Automation
Sync inventory, process orders, notify customers, update accounting. All running in the background while you sell.
Document & Data Automation
Generate proposals, invoices, and reports automatically. Pull data from anywhere and put it where you need it.
Notification & Alert Systems
Get notified when it matters. Sales, support tickets, low inventory. Right channel, right time, no noise.
Real automations we've built
Here is what this looks like in practice.
Lead Capture to CRM
Website form → CRM contact created → Slack notification → Email sequence triggered → Task assigned to sales rep
Saves ~5 hours/weekInvoice Automation
Project completed in PM tool → Invoice generated → Sent to client → Logged in Xero → Payment reminder sequence
Saves ~8 hours/weekE-commerce Order Flow
Order placed → Inventory updated → Supplier notified → Shipping label created → Customer tracking email sent
Saves ~10 hours/weekClient Onboarding
Contract signed → Welcome email sent → Project created → Team notified → Kickoff meeting scheduled
Saves ~3 hours/clientSocial Media Scheduling
Blog published → Social posts created → Scheduled across platforms → Analytics tracked → Report generated
Saves ~6 hours/weekSupport Ticket Routing
Email received → Ticket created → Priority assigned → Routed to right team → Customer notified → SLA tracked
Saves ~4 hours/weekWe integrate with everything
If your app has an API, we can connect it. Here are just some of the platforms we work with for Dunedin businesses.
Don't see your app? No problem. If it has an API or webhook support, we can integrate it.
Ask About Your StackHow we build your Dunedin automations
A clear process from discovery to deployment for Otago businesses.
Process Discovery
We map what you are doing now, find the time sinks, and identify what to automate first based on impact.
Solution Design
We pick the right tools and design how everything connects. You see exactly how data will flow before we build.
Build & Test
We build your automations with proper error handling and test with real data before going live.
Deploy & Document
Your automations go live. We document everything and train your team so they know what is happening.
Monitor & Optimise
We watch performance, fix issues fast, and improve based on how things work in the real world.
The ROI of Automation for Dunedin Businesses
Hours saved per week on average
Annual savings per automated process
Reduction in manual errors
Most Otago businesses see complete ROI on their automation investment within 1-3 months. After that, the time and cost savings are pure profit.
What our clients say
Real results from real businesses. See why clients trust us with their digital growth.
"Jason took the time to understand our vision and business needs, translating them into a stunning, user-friendly website. Communication throughout the project was seamless. We highly recommend Lucid Media to anyone looking for top-notch web design services. Their talent, dedication, and customer-focused approach make them a standout in the field."
"We've been working with Jason from Lucid Media and couldn't recommend him more. He's been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support. The websites he's built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service!"
"Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well. It is nice to know someone reliable can manage our website and make sure it stays ranking on Google."
"We recently wanted to bring our idea for an app to life and Jason has been amazing to work with on this project. He worked quickly and efficiently, turning our ideas into reality. His expertise made the process smooth, and implemented any changes really quickly until things were working just as we needed. We're thrilled with the final product and will continue working with Jason on future projects."
"Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism. The design is clean and modern, and the functionality is exactly what we needed. Highly recommend to anyone looking for top-tier web design and development."
"Jason and team at Lucid Media were absolutely great in delivering our company's e-commerce website. It was a great experience from start to finish - and even beyond! I would especially like to highlight the clear communication, willingness to make changes and tailoring the end product to our needs, throughout the entire process. Best of luck in the future and I'm sure we will be working with Lucid Media again soon!"
"Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend."
"Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!! Highly recommend to anyone looking to get their website done."
"Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals. The results were outstanding: clean, strategic, and exactly what we needed to elevate our brand presence."
"I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I'm at, and gave me a clear action plan that I can actually use. It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn't recommend working with him enough."
"Jason was a delight to work with. He turned my vision into my dream website for my business in a matter of days. His service and support is unmatched. I am truly, blown away."
"Working with Jason from Lucid Media has been an absolute game changer for my social media presence. His strategies have helped increase engagement, improve reach, and bring a more polished and professional edge to my social platforms."
"I have been working with Jason from Lucid for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard. Most of all he actually gets the results he says he will."
"I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies."
"Jason has been awesome in the work he has done for us - he is fast, very responsive and professional. Would highly recommend!"
"Jason at Lucid Media did an incredible job designing my website and optimising it for lead generation. He delivered everything quickly without compromising on quality. I'm really happy with the end result and already seeing the benefits."
Frequently Asked Questions
Got questions? We have got answers. Here are some common questions about working with us.
Ask a QuestionWorkflow Development Across Dunedin
We provide custom workflow automation throughout Dunedin and the Otago region, including:
Ready to Stop the Manual Work?
Tell us what is eating up your Dunedin team's time. We will show you how to automate it and get those hours back.
