# Protect your website and your business Source: https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/ Website security is not optional. We implement comprehensive security measures and backup strategies to protect your site from threats and ensure quick recovery if issues occur. [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/#booking) [View All Sitecare & Hosting Services](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/) ## Sound Familiar? These are the problems we solve every day for businesses like yours. ### Website hacked and you did not know for weeks Malware was injected into your site and redirected visitors to spam pages before anyone on your team noticed. ### Customer data at risk without proper protection Your site collects personal information but lacks the security layers needed to protect it from breaches. ### Backups that do not actually work You assumed backups were running, but when you needed a restore, the files were corrupted, incomplete, or months old. ### Google flagging your site as unsafe Search results show a "This site may be hacked" warning, destroying trust and tanking your organic traffic. Websites hacked globally every day 30,000+ Hours, target time to clean and restore < 24 Days of backup history retained 90 ## What's included Here's what the work covers. 01 ### Security Monitoring 24/7 monitoring for suspicious activity 02 ### Malware Scanning Regular scans to detect and remove threats 03 ### Firewall Protection Block malicious traffic and attacks 04 ### Reliable Backups Off-site backups with easy restoration ## What You Get Multi-layered security that blocks threats before they reach your site Verified daily backups you can actually rely on Rapid incident response if a breach occurs Clean security status with search engines and browsers ## Our Approach Website security is not something you can set up once and forget about. New vulnerabilities are discovered regularly, attackers constantly develop new techniques, and the consequences of a breach range from data loss to permanent damage to your brand reputation. We implement security in layers: a web application firewall blocks malicious traffic, malware scanning detects threats that get through, security hardening reduces your attack surface, and reliable backups ensure you can recover quickly if the worst happens. Every layer adds protection, and together they create a defence that handles the vast majority of threats automatically. For New Zealand businesses, security matters for compliance as well as reputation. The Privacy Act 2020 requires businesses to take reasonable steps to protect personal information. Our security measures help you meet these obligations while also protecting your business from the operational disruption and customer trust damage that a breach causes. ## How It Works Our simple process gets you from enquiry to results without the runaround. 1 ### Discovery Call We learn about your business, goals, and challenges in a free 30-minute consultation. 2 ### Custom Proposal You receive a detailed proposal with scope, timeline, and a clear investment breakdown within 48 hours. 3 ### We Get to Work Once approved, we start immediately with regular updates and check-ins throughout. 4 ### Launch & Support We deliver, launch, and provide ongoing support to ensure long-term success. ## Why Choose Lucid Media for Security? We focus on results, not just deliverables. Every project we take on is designed to help your business grow. As an Auckland-based agency, we understand the New Zealand market and work with businesses across the country to achieve their digital goals. You get agency-quality work without the agency price tag or timeline. We use smart tools to work faster, so you see results sooner. ### What this means for you Expert guidance Work with specialists who understand the nuances of website security & backups. Clear communication No jargon, no confusion. We explain everything in plain language. Ongoing support We do not disappear after launch. We are here when you need us. Proven results Our track record speaks for itself. Real outcomes for real businesses. Free download ## Launching a new site? Check this first The final quality pass before a new website goes live: SEO, tracking, speed and cross-device testing. [Get the free checklist](https://www.lucidmedia.co.nz/resources/website-launch-checklist/) Free PDF, 8 pages ## Real results from real campaigns See what we have achieved for businesses like yours, with real outcomes we can point to. Real Estate · New Zealand ### [A T Realty Ray White: 155% more organic clicks](https://www.lucidmedia.co.nz/case-studies/at-realty-ray-white/) Sellers can now find the right local office in one click +155% Organic Clicks Read case study → Logistics · New Zealand ### [GetATaxi: 643% organic traffic growth](https://www.lucidmedia.co.nz/case-studies/getataxi/) Now ranking alongside the big rideshare names for airport transfers +643% Organic Traffic Read case study → Automotive · New Zealand ### [Tiger Tint & Wrap: 323 enquiries in four months](https://www.lucidmedia.co.nz/case-studies/tiger-tint/) Helping customers pick the right finish for their budget and timeline 323 website enquiries Read case study → Trades & Services · New Zealand ### [JunkBoss: 182% more search visibility](https://www.lucidmedia.co.nz/case-studies/junkboss/) Now showing up first when Bay of Plenty locals search +182% more search visibility Read case study → [View All Case Studies](https://www.lucidmedia.co.nz/case-studies/) ## Other Sitecare & Hosting Services [View all](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/) ### [WordPress Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/wordpress-hosting/) Generic hosting treats WordPress like any other site. Ours doesn't. We run managed WordPress hosting tuned for speed and security, backed by people who build WordPress sites every day. ### [Managed Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/managed-hosting/) Your website deserves reliable hosting with expert support. We provide managed hosting solutions that keep your site fast, secure, and always available. ### [Maintenance](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/maintenance/) Your website needs regular maintenance to stay secure and perform well. We are an Auckland-based website maintenance company that keeps your site updated, backed up and running smoothly, so you never have to think about it. ### [Performance](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/performance/) Speed matters for user experience and search rankings. We optimise your website performance to load quickly and provide a smooth experience for visitors. ## What our clients say Real reviews from the businesses we have built, ranked and run campaigns for. 5.0 from 70+ reviews > “Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.” Paul Zellman BDM, Austar Property Services Jaide Wooler Executive Assistant, Tom Rawson > We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support. > > The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service! Google review Terry Bradley Director, Precision Building Inspectors > Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support. > > It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind. Google review > “I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.” Andrew Baker Owner, Electrical Plus Mitch Taylor Director, Horton Taylor > I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard. > > Most of all he actually gets the results he says he will. Google review Grace Zhang Sunshine Mortgages > Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure. > > I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to. Google review > “Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.” Harry & Maria Owner, Pots of Joy Samir Khanna Director, Professional Financial > Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result. > > The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development. Google review Alex Mayo Owner, Playceholdr > I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies. Google review Britta Friedrich Manager, MagicGerman > Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy. > > They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future. Google review Melitta Adam Founder, Melitta Skin > I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use. > > It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough. Google review > “We wanted to bring our idea for an app to life. He turned our ideas into reality.” Alana Saunders Business Manager, A T Realty Andrew Harvey Director, AES Comp > Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made. > > Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager. Google review Ratu Tau Trekway Shuttle > We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly. > > Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running. > > Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible. > > Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed. Google review Alex Fladgate Owner, JunkBoss > Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!! > > Highly recommend to anyone looking to get their website done. Google review > “They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.” Dev Dhingra CEO, Fundmaster Isaac Smith Managing Director, PSI > Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man. Google review Tyler Newman Tillen Finance > From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent. > > What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run. > > The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background. Google review > “He was really acting in our best interests and went beyond what we were expecting him to achieve.” Brianna Hoy Managing Director, PplPeople Fiona Ashford Manager, Fee Funders > When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems. > > Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side. Google review Lynnae Sands Manager, Windsor Industries > Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend. Google review > “Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!” Eddie Director, PlastiCard Joel D'leema Director, TSB Living > Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend. Google review J-Tip It Google review > The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be! > > We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified. > > If you want to be in safe hands, choose Lucid! Google review > “The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.” Aidan Fraei Agent, Ray White ## Frequently Asked Questions Got questions? We have got answers. Here are some common questions about working with us. [Ask a Question](https://www.lucidmedia.co.nz/contact/) **Is my website really at risk of being hacked?** Yes, every website is a potential target regardless of size or industry. Automated bots constantly scan the internet for websites with known vulnerabilities, and they do not discriminate between large corporations and small New Zealand businesses. Sophos Labs research put the figure at over 30,000 websites compromised globally every day (a number that is now over a decade old but still widely cited), and small business sites are often easier targets because they are less likely to have professional security measures in place. Proactive security is not optional; it is essential for protecting your business and your customers. **What security measures do you implement?** We create multiple layers of protection including a web application firewall to block malicious traffic, regular malware scanning to detect threats, security hardening to reduce your attack surface, two-factor authentication for admin access, regular software updates to patch known vulnerabilities, and 24/7 monitoring for suspicious activity. Each layer catches different types of threats, and together they provide comprehensive protection that handles the vast majority of attacks automatically without requiring any action from you. **How often do you back up my site?** We perform daily backups of both your website files and database, stored securely off-site in a separate location from your hosting server. We retain 90 days of backup history, giving you the flexibility to restore from any point within the past three months. This is important because some compromises go undetected for days or weeks, and you need the option to restore from a backup that pre-dates the breach. We also verify backup integrity regularly to ensure restores will work when needed. **What happens if my site gets hacked?** We follow a structured incident response process: first, we isolate the compromised site to prevent further damage. Then we restore from the most recent clean backup, identify exactly how the breach occurred, patch the vulnerability that was exploited, and scan thoroughly to ensure no malware remnants remain. Finally, we implement additional security measures to prevent the same type of attack from succeeding again. Our target is to have your site cleaned and restored within 24 hours of discovering a breach. **How much does website security cost?** Our security packages are tiered based on the level of protection and monitoring your site needs. Basic security covering firewall, malware scanning, and daily backups is included in our hosting and maintenance plans. Enhanced security packages add features like real-time monitoring, vulnerability scanning, and priority incident response. The cost of professional security is a fraction of what a breach would cost in lost revenue, customer trust damage, and emergency remediation fees. For New Zealand businesses, it is one of the most sensible investments you can make. **Do you help with Privacy Act compliance for website security?** While we are not legal advisors, we implement the technical security measures that support your obligations under New Zealand Privacy Act 2020. This includes encrypting data in transit with SSL certificates, securing stored customer information, implementing access controls, and maintaining proper backup procedures. If your website collects personal information through forms, ecommerce transactions, or user accounts, these technical measures help you demonstrate that you are taking reasonable steps to protect that data as required by the Act. **What is a web application firewall and do I need one?** A web application firewall (WAF) sits between your website and the internet, filtering out malicious traffic before it reaches your site. It blocks common attacks like SQL injection, cross-site scripting, and brute force login attempts automatically. For any business website, especially those that collect customer data or process transactions, a WAF provides an essential first line of defence. We include WAF protection as a standard part of our security packages because it prevents a large percentage of attacks from ever reaching your website. **How do I know if my website has already been compromised?** Signs of compromise include unexpected redirects to other websites, new admin users you did not create, unfamiliar files or code in your site, Google warnings about your site being unsafe, sudden drops in search rankings, or customer reports of suspicious behaviour. However, many compromises are designed to be invisible so they can operate undetected for as long as possible. If you suspect your site may be compromised, we offer security audits that scan your site thoroughly and identify any existing threats, giving you a clear picture of your site current security status. **Can you fix a website that is already broken or hacked?** Yes. We clean and restore hacked or broken sites, and fix the quieter damage too, like missing redirects, forms that stopped sending, and tracking lost in a rebuild. Our [website recovery](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/website-recovery/) service covers how we get a site working again. ## Ready to protect your site and customer data? get your free strategy session. Tell us about your security audit and we'll show you how we can help you protect your site and customer data. Free consultation & quote Response within 24 hours No obligation to proceed [info@lucidmedia.co.nz](mailto:info@lucidmedia.co.nz) [+64 27 582 4369](tel:+64275824369)