# Website maintenance services in Auckland Source: https://www.lucidmedia.co.nz/services/sitecare-and-hosting/maintenance/ Your website needs regular maintenance to stay secure and perform well. We are an Auckland-based website maintenance company that keeps your site updated, backed up and running smoothly, so you never have to think about it. [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/maintenance/#booking) [View All Sitecare & Hosting Services](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/) ## Sound Familiar? These are the problems we solve every day for businesses like yours. ### Outdated plugins creating security holes Your WordPress plugins have not been updated in months, leaving known vulnerabilities that hackers actively exploit. ### No one responsible for keeping your site current Your developer finished the build and moved on, and now nobody is maintaining the site regularly. ### Content updates taking days instead of hours Simple text and image changes sit in a queue because there is no dedicated process for handling them efficiently. ### No idea if your site is actually working properly Without uptime monitoring, you only learn your site is down when a customer tells you or you happen to check. Vulnerabilities in plugins and themes 96% Day update-check cycle 7 Minutes average content update turnaround 30 ## What's included Here's what the work covers. 01 ### Regular Updates Core, plugin, and theme updates applied safely 02 ### Backup Management Regular backups with tested restore procedures 03 ### Uptime Monitoring Immediate alerts if your site goes down 04 ### Content Updates Text and image changes as needed ## What You Get Always-current software with security patches applied promptly A team that owns your site health Quick content updates included in your plan Peace of mind from 24/7 uptime monitoring ## Our Approach Website maintenance is the ongoing care your site needs to stay secure, fast, and functional. WordPress sites in particular require regular attention because the ecosystem of plugins, themes, and core software is constantly being updated to fix bugs and close security vulnerabilities. Our maintenance service handles all of this for you. We perform weekly update checks, apply security patches immediately, test updates in staging where possible, and maintain regular backups so we can quickly restore if anything goes wrong. We also monitor your site around the clock and respond to downtime or errors before most visitors are affected. As an Auckland-based website maintenance company, we keep things simple and local. There are no lock-in contracts and no offshore support queues. You deal with the same New Zealand team every month, you get a plain-English report of exactly what we did, and you can scale your plan up or down as your needs change. For New Zealand business owners, a maintenance plan removes the worry of whether your site is secure and up to date. Our plans include monthly content update time, so when you need to change prices, update team bios, or add new images, you simply send through the request and we handle it within your plan hours. ## How It Works Our simple process gets you from enquiry to results without the runaround. 1 ### Discovery Call We learn about your business, goals, and challenges in a free 30-minute consultation. 2 ### Custom Proposal You receive a detailed proposal with scope, timeline, and a clear investment breakdown within 48 hours. 3 ### We Get to Work Once approved, we start immediately with regular updates and check-ins throughout. 4 ### Launch & Support We deliver, launch, and provide ongoing support to ensure long-term success. ## Why Choose Lucid Media for Maintenance? We focus on results, not just deliverables. Every project we take on is designed to help your business grow. As an Auckland-based agency, we understand the New Zealand market and work with businesses across the country to achieve their digital goals. You get agency-quality work without the agency price tag or timeline. We use smart tools to work faster, so you see results sooner. ### What this means for you Expert guidance Work with specialists who understand the nuances of website maintenance & updates. Clear communication No jargon, no confusion. We explain everything in plain language. Ongoing support We do not disappear after launch. We are here when you need us. Proven results Our track record speaks for itself. Real outcomes for real businesses. Free download ## Launching a new site? Check this first The final quality pass before a new website goes live: SEO, tracking, speed and cross-device testing. [Get the free checklist](https://www.lucidmedia.co.nz/resources/website-launch-checklist/) Free PDF, 8 pages ## Real results from real campaigns See what we have achieved for businesses like yours, with real outcomes we can point to. Real Estate · New Zealand ### [A T Realty Ray White: 155% more organic clicks](https://www.lucidmedia.co.nz/case-studies/at-realty-ray-white/) Sellers can now find the right local office in one click +155% Organic Clicks Read case study → Logistics · New Zealand ### [GetATaxi: 643% organic traffic growth](https://www.lucidmedia.co.nz/case-studies/getataxi/) Now ranking alongside the big rideshare names for airport transfers +643% Organic Traffic Read case study → Automotive · New Zealand ### [Tiger Tint & Wrap: 323 enquiries in four months](https://www.lucidmedia.co.nz/case-studies/tiger-tint/) Helping customers pick the right finish for their budget and timeline 323 website enquiries Read case study → Trades & Services · New Zealand ### [JunkBoss: 182% more search visibility](https://www.lucidmedia.co.nz/case-studies/junkboss/) Now showing up first when Bay of Plenty locals search +182% more search visibility Read case study → [View All Case Studies](https://www.lucidmedia.co.nz/case-studies/) ## Other Sitecare & Hosting Services [View all](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/) ### [WordPress Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/wordpress-hosting/) Generic hosting treats WordPress like any other site. Ours doesn't. We run managed WordPress hosting tuned for speed and security, backed by people who build WordPress sites every day. ### [Managed Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/managed-hosting/) Your website deserves reliable hosting with expert support. We provide managed hosting solutions that keep your site fast, secure, and always available. ### [Security](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/) Website security is not optional. We implement comprehensive security measures and backup strategies to protect your site from threats and ensure quick recovery if issues occur. ### [Performance](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/performance/) Speed matters for user experience and search rankings. We optimise your website performance to load quickly and provide a smooth experience for visitors. ## What our clients say Real reviews from the businesses we have built, ranked and run campaigns for. 5.0 from 70+ reviews > “Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.” Paul Zellman BDM, Austar Property Services Jaide Wooler Executive Assistant, Tom Rawson > We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support. > > The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service! Google review Terry Bradley Director, Precision Building Inspectors > Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support. > > It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind. Google review > “I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.” Andrew Baker Owner, Electrical Plus Mitch Taylor Director, Horton Taylor > I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard. > > Most of all he actually gets the results he says he will. Google review Grace Zhang Sunshine Mortgages > Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure. > > I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to. Google review > “Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.” Harry & Maria Owner, Pots of Joy Samir Khanna Director, Professional Financial > Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result. > > The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development. Google review Alex Mayo Owner, Playceholdr > I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies. Google review Britta Friedrich Manager, MagicGerman > Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy. > > They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future. Google review Melitta Adam Founder, Melitta Skin > I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use. > > It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough. Google review > “We wanted to bring our idea for an app to life. He turned our ideas into reality.” Alana Saunders Business Manager, A T Realty Andrew Harvey Director, AES Comp > Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made. > > Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager. Google review Ratu Tau Trekway Shuttle > We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly. > > Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running. > > Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible. > > Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed. Google review Alex Fladgate Owner, JunkBoss > Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!! > > Highly recommend to anyone looking to get their website done. Google review > “They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.” Dev Dhingra CEO, Fundmaster Isaac Smith Managing Director, PSI > Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man. Google review Tyler Newman Tillen Finance > From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent. > > What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run. > > The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background. Google review > “He was really acting in our best interests and went beyond what we were expecting him to achieve.” Brianna Hoy Managing Director, PplPeople Fiona Ashford Manager, Fee Funders > When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems. > > Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side. Google review Lynnae Sands Manager, Windsor Industries > Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend. Google review > “Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!” Eddie Director, PlastiCard Joel D'leema Director, TSB Living > Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend. Google review J-Tip It Google review > The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be! > > We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified. > > If you want to be in safe hands, choose Lucid! Google review > “The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.” Aidan Fraei Agent, Ray White ## Frequently Asked Questions Got questions? We have got answers. Here are some common questions about working with us. [Ask a Question](https://www.lucidmedia.co.nz/contact/) **Why does my website need ongoing maintenance?** Website software including CMS core files, plugins, and themes is constantly being updated to fix security vulnerabilities, patch bugs, and maintain compatibility. Without regular maintenance, your site becomes increasingly vulnerable to hackers who actively exploit known vulnerabilities in outdated software. Over time, unmaintained sites also break as plugin and theme updates become incompatible with older core software. Regular maintenance keeps your site secure, stable, and performing well, and it pairs naturally with proper [website security and backups](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/). **How often do you perform updates?** We check for and apply updates weekly as part of our standard maintenance cycle. Security updates that address critical vulnerabilities are applied immediately rather than waiting for the weekly schedule. When possible, we test updates on a staging copy of your site before applying them to your live site, which significantly reduces the risk of an update causing unexpected problems. We also monitor for compatibility issues between plugin updates and your specific site configuration. **What if an update breaks my site?** We take a full backup before every update cycle, so if an update causes problems we can quickly restore your site to its pre-update state while we investigate and resolve the issue. Our staging-first testing approach catches most compatibility problems before they reach your live site. In the rare cases where an issue does occur on the live site, our response time is measured in minutes rather than hours because we are monitoring for problems as part of the update process itself. **Do maintenance plans include content changes?** Yes, our maintenance plans include a monthly allocation of content update hours. This covers text changes, image updates, adding new team members, updating pricing, and similar minor modifications. You simply send through your request and we handle it within your plan hours, typically turning around simple changes within 30 minutes during business hours. If your content update needs regularly exceed the included hours, we can adjust your plan or handle additional work at an agreed hourly rate. **How much do website maintenance plans cost?** Our maintenance plans start from $99 a month and are tiered based on the level of service you need, from basic update and backup management through to comprehensive care including content updates, performance monitoring, and priority support. Plans are priced monthly with no long-term contracts, so you can adjust your level of service as needs change. For New Zealand businesses, professional maintenance is far more cost-effective than dealing with the consequences of a neglected site, which can include security breaches, lost revenue during downtime, and expensive emergency fixes. **Can you maintain a website that someone else built?** Yes, we regularly take on maintenance for websites built by other developers or agencies. We start with a thorough review of the site to understand its architecture, identify any existing issues, and assess the overall health of the codebase. If we find problems that need immediate attention, we flag them and discuss the best approach with you. Once we are familiar with the site, we provide the same level of ongoing care as sites we built ourselves, including updates, backups, monitoring, and content changes. If the site is too far gone to maintain cost-effectively, we will tell you honestly and can rebuild it through our [web design](https://www.lucidmedia.co.nz/services/web-design/) service instead. **What reporting do you provide on maintenance activity?** We provide monthly maintenance reports that detail all updates applied, any issues encountered and how they were resolved, uptime statistics, and security scan results. These reports give you visibility into the work being done on your site and confidence that your investment in maintenance is delivering value. You also have access to our support team for questions between reports, and we proactively communicate if we discover any issues that need your attention or approval before we can resolve them. **Is website maintenance the same as website hosting?** No, they are complementary but different services. [Managed hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/managed-hosting/) provides the server infrastructure where your website files live and is responsible for keeping the server running and connected to the internet. Maintenance covers the care of your website software itself, including updates, backups, security scans, and content changes. Many businesses need both services, and we offer combined hosting and maintenance packages that cover everything in a single plan for simplicity and cost savings. ## Ready to keep your site secure and current? get your free strategy session. Tell us about your maintenance plan and we'll show you how we can help you keep your site secure and current. Free consultation & quote Response within 24 hours No obligation to proceed [info@lucidmedia.co.nz](mailto:info@lucidmedia.co.nz) [+64 27 582 4369](tel:+64275824369)