# Stop worrying about your website Source: https://www.lucidmedia.co.nz/services/sitecare-and-hosting/ Proactive website management for New Zealand businesses. We handle hosting, security, updates, and support around the clock so your site is always fast, secure, and online. [View Plans & Pricing](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#pricing) [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) Trusted by New Zealand businesses since 2018 ![TSB Living](https://www.lucidmedia.co.nz/_assets/tsb-living.BC-gWiE5_xCwAu.webp) ![Indus Mortgages](https://www.lucidmedia.co.nz/_assets/indus-mortgages.DcGK8D65_1Jf1sf.webp) ![Cheeky Chapati](https://www.lucidmedia.co.nz/_assets/cheeky-chapati.B-9bb6dS_IIv3w.webp) ![GB Mech Tech](https://www.lucidmedia.co.nz/_assets/gb-mechtech.DgQkAw0h_2tnAp0.webp) ![House of Lasers](https://www.lucidmedia.co.nz/_assets/house-of-lasers.B97yohyS_djSo4.webp) ![Lendy](https://www.lucidmedia.co.nz/_assets/lendy.VMU0R8Pf_ZPra7z.webp) ![Ray White Austar Property Services](https://www.lucidmedia.co.nz/_assets/raywhite-aps.iMdlVX2x_1RpTnk.webp) ![The Cookie Collective](https://www.lucidmedia.co.nz/_assets/cookie-collective.BV3WqqaY_Z1mjHwP.webp) ![Tactics Bar](https://www.lucidmedia.co.nz/_assets/tactics-bar.DoIPMEWf_oxbm9.webp) ![Finance World](https://www.lucidmedia.co.nz/_assets/finance-world.Hvt-0LfA_OK2T4.webp) ![Data Cal](https://www.lucidmedia.co.nz/_assets/datacal.c-bEwZ2L_Z1qb8pE.webp) ![Associated Plastics](https://www.lucidmedia.co.nz/_assets/associated-plastics.CHSQFqN__Z1kwC2X.webp) ![Ray White A T Realty](https://www.lucidmedia.co.nz/_assets/raywhite-at-realty.BGH5caL1_Z24t5eO.webp) ![Manga Freight](https://www.lucidmedia.co.nz/_assets/manga-freight.Bt4Ny1YT_UVgJC.webp) ![FeeFunders](https://www.lucidmedia.co.nz/_assets/feefunders.CQBWbKOM_Z1BHQzz.webp) ![Ceebs](https://www.lucidmedia.co.nz/_assets/ceebs.4XcSfzXj_1Idj5t.webp) ![Professional Financial Solutions](https://www.lucidmedia.co.nz/_assets/professional-financial.R64DXxnm_Z1EN1lx.webp) ![Fundmaster](https://www.lucidmedia.co.nz/_assets/fundmaster.hW8eab_q_ZAof0F.webp) ## Your website, off your plate Cheap hosting means slow sites. Missed updates mean security holes. No monitoring means you hear about problems from customers. We take care of all of it. Fast hosting, security monitoring, tested updates, daily backups, and real human support. One monthly fee, no surprises. Most issues get fixed before you even know they happened. Your site just works. ### What you get with Sitecare - Premium Managed Hosting Cloud infrastructure optimised for WordPress. Fast, reliable, and scalable. - 24/7 Security Protection Firewall, malware scanning, and instant threat response. Sleep easy. - Hands-Off Maintenance We handle updates, backups, and monitoring. You focus on business. - Real Human Support No ticket queues. Direct access to people who know your site. ## Sound familiar? These are the problems we fix for business owners every day. ### Your site is slow Cheap hosting makes visitors wait. Our optimised servers keep your site loading fast. ### Security keeps you up at night WordPress sites get hacked all the time. Our monitoring and firewall protection stops threats before they hit. ### Updates break your site We test updates before they go live. Your site never breaks from a bad plugin update. ### You have better things to do Stop wasting time on technical tasks. We handle everything so you can run your business. ## What you get Everything you need to keep your website running smoothly. 1. ### Managed WordPress Hosting Fast, reliable hosting built for WordPress. Your site loads quickly for every visitor. 2. ### Daily Backups Automatic backups every day. If something goes wrong, we restore your site with one click. 3. ### Security Monitoring We watch for threats around the clock. Firewall protection and instant response if anything looks wrong. 4. ### WordPress Updates We test updates on a copy of your site first. Your live site never breaks from a bad update. 5. ### Uptime Monitoring We check your site every minute. If it goes down, we know before you do. 6. ### Priority Support Real people who know your site. Most issues fixed the same day you report them. [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) ## Peace of mind with managed hosting Your website is your most important sales tool. Downtime means lost revenue, lost trust, and lost customers to competitors who are still online. We monitor your site every 60 seconds, run daily backups, and fix issues before they affect your visitors. You get fast hosting, tight security, and real human support - all in one monthly plan. - 99.9% uptime SLA - Daily backups - 24/7 monitoring - 24-hour support Included With Your Plan ## Website updates? Just text us. Need to update product images? Add content to a page? Fix a typo? With our Sitecare packages, you get dedicated development hours each month for website changes. No more hunting for freelancers. No surprise invoices. No waiting weeks for simple updates. Just message us what you need and we'll take care of it. Professional and Enterprise plans include monthly dev hours. Most small changes are covered at no extra charge. - Content updates - Image changes - Bug fixes - New pages - Form updates - Price changes ![Marcus, Technical Lead at Lucid Media](https://www.lucidmedia.co.nz/_assets/manuel-technical-lead-lucid-media.CnILjlrG_Z1yfi3l.webp) Marcus Sitecare Support Hey! Can you update the product images on our shop page? I'll send them through now 10:32 AM Of course! Send them over and we'll get them updated today 10:33 AM Also need to add a new section to the About page with our team bios 10:34 AM No problem, send through the bios and headshots. We'll match the existing page style 10:35 AM Perfect! What will this cost? 10:36 AM All covered by your Sitecare plan! No extra charge. We'll have it done by end of day 10:36 AM ✓✓ The Real Cost of Neglect ## What happens when websites aren't maintained We've seen it hundreds of times. Here's what happens to neglected websites. 1. ### Hacked & Defaced Outdated plugins are the #1 cause of WordPress hacks. Your site gets taken over, data stolen, or used to attack others. 2. ### SEO Rankings Tank Slow sites and security warnings kill your Google rankings. Competitors take your traffic while you wonder what happened. 3. ### Lost Customers Downtime means lost sales. A site that's down for a day can cost thousands in revenue and damage your reputation. 4. ### Emergency Costs Fixing a hacked site costs far more than preventing it, and emergency support rates are brutal when you need help fast. Prevention is always cheaper than cure. A small monthly investment in proper maintenance protects your business from these costly scenarios. [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) ## DIY vs Cheap Hosting vs Managed Sitecare See why businesses choose professional website management. | | DIY | Cheap Hosting | Our Sitecare | | --- | --- | --- | --- | | Uptime Monitoring | Manual checks | Basic | Every 60 seconds | | Security Protection | Your responsibility | Basic firewall | 24/7 monitoring + WAF | | Updates & Maintenance | You do it | You do it | Tested & applied for you | | Backups | Manual | Weekly | Daily + instant restore | | Support Response | Forums/Google | 24-72 hours | Same day priority | | Site Changes & Fixes | Hire someone each time | Not included | Included dev hours | | Performance Optimisation | DIY or pay extra | Not included | Ongoing optimisation | | Peace of Mind | Constant worry | Some peace | Set and forget | [Get Your Free Site Health Check](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) ## Sitecare packages tailored to your needs Plans start from $99 a month. Every business is different, so we build each package around your site complexity, support needs, and growth goals. ### Essential For small business websites that need reliable hosting and basic maintenance. - Managed WordPress hosting - Daily backups - Security monitoring & firewall - WordPress & plugin updates - Uptime monitoring - Email support Best for: Brochure sites, small business websites [Get Quote](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) Most Popular ### Professional For growing businesses that need priority support and proactive maintenance. - Everything in Essential - Priority same-day support - Monthly dev hours for changes - Staging environment for testing - Performance optimisation & CDN Best for: E-commerce, lead generation, business-critical sites [Get Quote](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) ### Enterprise For large or complex sites that need dedicated support and custom SLAs. - Everything in Professional - 24/7 dedicated support - Custom SLA (99.9%+ uptime) - Dedicated account manager - Multi-site management - Quarterly strategy reviews Best for: Enterprise sites, multi-site portfolios, high-traffic [Get Quote](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) Not sure which package is right for you? [Talk to us](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) and we'll recommend the best fit for your business. Your Site Is Protected ## Security that watches while you sleep Hackers target WordPress sites constantly. Without protection, your site could get compromised, your data stolen, or your visitors sent to spam sites. We protect your site around the clock. Block attacks before they succeed. Respond immediately when something looks suspicious. If anything gets through, we clean it up fast. On Professional and Enterprise plans, malware removal is included. If your site gets infected, we fix it at no extra cost. ### Security features 1. Web Application Firewall Blocks malicious traffic before it reaches your site. 2. Malware Scanning Continuous scanning for malicious code and infections. 3. SSL Certificates Free SSL included. Your site is always served over HTTPS. 4. Instant Threat Response Our team is alerted immediately to any security events. ## Our Sitecare & Hosting Services Explore our specialist hosting and maintenance services. ### [WordPress Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/wordpress-hosting/) Generic hosting treats WordPress like any other site. Ours doesn't. We run managed WordPress hosting tuned for speed and security, backed by people who build WordPress sites every day. Learn more ### [Managed Hosting](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/managed-hosting/) Your website deserves reliable hosting with expert support. We provide managed hosting solutions that keep your site fast, secure, and always available. Learn more ### [Maintenance](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/maintenance/) Your website needs regular maintenance to stay secure and perform well. We are an Auckland-based website maintenance company that keeps your site updated, backed up and running smoothly, so you never have to think about it. Learn more ### [Security](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/) Website security is not optional. We implement comprehensive security measures and backup strategies to protect your site from threats and ensure quick recovery if issues occur. Learn more ### [Performance](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/performance/) Speed matters for user experience and search rankings. We optimise your website performance to load quickly and provide a smooth experience for visitors. Learn more ### [Not sure which you need?](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/#booking) Tell us what you want more of and we will recommend the right mix, with no obligation. Get your free site health check ## Questions to ask before you hire a website care provider Straight answers to what matters when you choose who looks after your site. ### [How do I choose a website maintenance provider?](https://www.lucidmedia.co.nz/blog/5-best-website-maintenance-companies-nz-2026/) Look at how they handle updates, backups and outages, not just the feature list. A good provider tests updates on a copy of your site before they go live, backs up daily, monitors uptime and finds problems before you do. Then ask who answers when something breaks: real people who know your site, or a ticket queue. ### [What drives the cost of website maintenance?](https://www.lucidmedia.co.nz/tools/hosting-cost-calculator/) Mostly how complex your site is and how much support it needs. A small brochure site needs reliable hosting, backups, security and routine updates. An online store or business-critical site also needs priority support, a staging environment for testing and development time for changes. That's why we build each package around your site, support needs and growth goals. ### [What is a website care plan, and do I need one?](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/maintenance/) A website care plan is one ongoing service, for one regular fee, that keeps your site hosted, updated, backed up, secure and supported by the same team. You need one if your website brings in leads or sales, because downtime, a hack or a broken update costs you customers, and you stop hunting for a freelancer for every fix. ### [Is managed WordPress hosting worth it over cheap shared hosting?](https://www.lucidmedia.co.nz/compare/shared-hosting-vs-managed-hosting/) If your website brings in business, yes. Cheap hosting leaves the updates and the fixes to you, with only basic security. A managed plan like our Sitecare adds tested updates, daily backups with instant restore, a firewall with round-the-clock security monitoring, and priority support from people who know your site. ### [What are the signs my website isn't being maintained properly?](https://www.lucidmedia.co.nz/solutions/slow-website/) The clearest sign is hearing about problems from your customers before your provider tells you. Others are a slow site, updates that break pages, and security warnings in the browser. They point to cheap hosting, untested updates or no monitoring, and slow sites and security warnings also hurt your Google rankings. ### [What security should a website care plan include?](https://www.lucidmedia.co.nz/services/sitecare-and-hosting/security/) At a minimum, a web application firewall that blocks malicious traffic, continuous malware scanning, an SSL certificate so your site always loads over HTTPS, and a team alerted the moment something looks wrong. Also ask whether cleaning up a hacked site is included or billed separately, because emergency fixes are where costs bite. ## What our clients say Real reviews from the businesses we have built, ranked and run campaigns for. 5.0 from 70+ reviews > “Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.” Paul Zellman BDM, Austar Property Services Jaide Wooler Executive Assistant, Tom Rawson > We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support. > > The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service! Google review Terry Bradley Director, Precision Building Inspectors > Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support. > > It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind. Google review > “I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.” Andrew Baker Owner, Electrical Plus Mitch Taylor Director, Horton Taylor > I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard. > > Most of all he actually gets the results he says he will. Google review Grace Zhang Sunshine Mortgages > Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure. > > I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to. Google review > “Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.” Harry & Maria Owner, Pots of Joy Samir Khanna Director, Professional Financial > Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result. > > The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development. Google review Alex Mayo Owner, Playceholdr > I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies. Google review Britta Friedrich Manager, MagicGerman > Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy. > > They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future. Google review Melitta Adam Founder, Melitta Skin > I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use. > > It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough. Google review > “We wanted to bring our idea for an app to life. He turned our ideas into reality.” Alana Saunders Business Manager, A T Realty Andrew Harvey Director, AES Comp > Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made. > > Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager. Google review Ratu Tau Trekway Shuttle > We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly. > > Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running. > > Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible. > > Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed. Google review Alex Fladgate Owner, JunkBoss > Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!! > > Highly recommend to anyone looking to get their website done. Google review > “They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.” Dev Dhingra CEO, Fundmaster Isaac Smith Managing Director, PSI > Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man. Google review Tyler Newman Tillen Finance > From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent. > > What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run. > > The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background. Google review > “He was really acting in our best interests and went beyond what we were expecting him to achieve.” Brianna Hoy Managing Director, PplPeople Fiona Ashford Manager, Fee Funders > When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems. > > Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side. Google review Lynnae Sands Manager, Windsor Industries > Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend. Google review > “Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!” Eddie Director, PlastiCard Joel D'leema Director, TSB Living > Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend. Google review J-Tip It Google review > The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be! > > We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified. > > If you want to be in safe hands, choose Lucid! Google review > “The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.” Aidan Fraei Agent, Ray White ## Websites we keep running smoothly See the results we deliver for businesses that trust us with their online presence. Real Estate ### [AT Realty: instant commission figures in front of vendors](https://www.lucidmedia.co.nz/case-studies/ray-white-commission-app/) Agents no longer do maths in front of vendors during a pitch Mobile App Development + UI/UX Design Read case study → E-commerce ### [Five tracking systems unified into one portal for TSB Living](https://www.lucidmedia.co.nz/case-studies/tsb-living-multi-carrier-tracking/) Customers no longer need to guess which carrier has their order 5 Tracking systems unified behind one search box Read case study → Manufacturing ### [Windsor Industries: wholesale ordering for the funeral trade](https://www.lucidmedia.co.nz/case-studies/windsor-industries/) Funeral directors can now browse and order at any hour Web Design + WooCommerce Read case study → [View All Case Studies](https://www.lucidmedia.co.nz/case-studies/) ## Frequently Asked Questions Got questions? We have got answers. Here are some common questions about working with us. [Ask a Question](https://www.lucidmedia.co.nz/contact/) **What is included in Sitecare?** Our Sitecare plans include managed WordPress hosting on premium cloud infrastructure, daily backups with 30-day retention, 24/7 security monitoring and firewall protection, WordPress core, plugin, and theme updates (tested on staging first), uptime monitoring every minute, and priority support. Higher plans include additional features like CDN, staging environments, and dedicated development hours. **Where are your servers located?** We use premium cloud hosting with servers strategically located for optimal performance. This provides excellent speed for your visitors while serving international traffic well. We also include CDN (Content Delivery Network) on Professional and Enterprise plans for global speed. **What happens if my site goes down?** Our uptime monitoring checks your site every 60 seconds. If an issue is detected, our team is automatically alerted and works to resolve it immediately, often before you even notice. Most issues are resolved within hours. If your site is hacked or corrupted, we can restore from our daily backups quickly. **Can I cancel my Sitecare plan?** Yes, our plans are month-to-month with no long-term contracts. We ask for 30 days notice to cancel, and we'll help you migrate your site to your preferred hosting provider if needed. We believe you should stay because our service is excellent, not because you're locked in. **Do you handle WordPress plugin updates?** Yes! We handle all updates including WordPress core, plugins, and themes. On Professional and Enterprise plans, we test updates on a staging environment first to ensure they don't break anything before pushing to your live site. This prevents the common problem of updates causing site issues. **What if my site gets hacked?** Our security monitoring and firewall prevent most attacks before they happen. If something does get through, we immediately isolate the threat, clean the infection, restore from clean backups if needed, and harden security to prevent reoccurrence. **Can you host my e-commerce site?** Absolutely. We host WooCommerce stores on our Professional and Enterprise plans, which include the enhanced performance and security e-commerce sites need. This includes SSL certificates, PCI-compliant infrastructure, and optimised server configurations for online stores. **What does the development time include?** Your monthly development hours can be used for small updates, content changes, bug fixes, minor feature additions, or consulting time. Essential includes 1 hour, Professional includes 3 hours, and Enterprise includes custom hours based on your needs. Unused hours don't roll over, but you can purchase additional hours as needed. ## Ready for a Website That Just Works? Get started with Sitecare. We handle the technical stuff so you can focus on your business. Free consultation & quote Response within 24 hours No obligation to proceed [info@lucidmedia.co.nz](mailto:info@lucidmedia.co.nz) [+64 27 582 4369](tel:+64275824369)