# Keep your app running at its best Source: https://www.lucidmedia.co.nz/services/mobile-development/app-maintenance/ Mobile apps need ongoing care. We provide maintenance and support services to keep your iOS and Android apps secure, up-to-date, and performing optimally. [Book Free Strategy Call](https://www.lucidmedia.co.nz/services/mobile-development/app-maintenance/#booking) [View All Mobile Development Services](https://www.lucidmedia.co.nz/services/mobile-development/) ## Sound Familiar? These are the problems we solve every day for businesses like yours. ### App crashes after an OS update Apple or Google released a major OS update and your app is now crashing or behaving unexpectedly for users on the latest version. ### Original developer no longer available The team who built your app has moved on, and you need someone reliable to take over maintenance and updates. ### Security vulnerabilities in app dependencies Third-party libraries used in your app have known security issues, and nobody has applied the patches. ### App store compliance requirements changing Apple and Google regularly update their policies, and your app risks removal if it does not meet new requirements. Major OS updates per year 1-2x Hours response for critical issues < 24 Star app store rating target 4.5+ ## What's included Here's what the work covers. 01 ### OS Update Compatibility Keep your app working with new iOS and Android versions 02 ### Bug Fixes Quick resolution of issues and crashes 03 ### Performance Monitoring Proactive identification of performance issues 04 ### Feature Updates Continuous improvement and new functionality ## What You Get App stays compatible with the latest iOS and Android versions Fast bug fixes that keep your user ratings high Proactive monitoring that catches crashes before users complain Ongoing feature improvements to keep your app competitive ## Our Approach Mobile apps are not a build-once-and-forget product. iOS and Android release major updates annually that can break existing apps, and both Apple and Google regularly update their store policies with new requirements. Without ongoing maintenance, your app will eventually stop working or get removed from the store. Our maintenance service covers OS compatibility updates, security patches, bug fixes, performance monitoring, and a set number of feature development hours each month. We use crash reporting and analytics tools to identify issues proactively, often fixing problems before your users encounter them. For New Zealand businesses with apps in the market, having a reliable maintenance partner is essential. Whether we built your app originally or are taking over from another team, we start with a thorough code review to understand the codebase and identify any immediate risks. From there, we provide the ongoing care that keeps your app running smoothly and your users happy. ## How It Works Our simple process gets you from enquiry to results without the runaround. 1 ### Discovery Call We learn about your business, goals, and challenges in a free 30-minute consultation. 2 ### Custom Proposal You receive a detailed proposal with scope, timeline, and a clear investment breakdown within 48 hours. 3 ### We Get to Work Once approved, we start immediately with regular updates and check-ins throughout. 4 ### Launch & Support We deliver, launch, and provide ongoing support to ensure long-term success. ## Why Choose Lucid Media for App Support? We focus on results, not just deliverables. Every project we take on is designed to help your business grow. As an Auckland-based agency, we understand the New Zealand market and work with businesses across the country to achieve their digital goals. You get agency-quality work without the agency price tag or timeline. We use smart tools to work faster, so you see results sooner. ### What this means for you Expert guidance Work with specialists who understand the nuances of mobile app maintenance & support. Clear communication No jargon, no confusion. We explain everything in plain language. Ongoing support We do not disappear after launch. We are here when you need us. Proven results Our track record speaks for itself. Real outcomes for real businesses. ## Real results from real campaigns See what we have achieved for businesses like yours, with real outcomes we can point to. Real Estate ### [AT Realty: instant commission figures in front of vendors](https://www.lucidmedia.co.nz/case-studies/ray-white-commission-app/) Agents no longer do maths in front of vendors during a pitch Mobile App Development + UI/UX Design Read case study → E-commerce ### [TSB Living: refunds handled in one system instead of spreadsheets](https://www.lucidmedia.co.nz/case-studies/tsb-living-refund-system/) No more copying refund details between spreadsheet tabs by hand 80% Faster Processing Read case study → E-commerce ### [Five tracking systems unified into one portal for TSB Living](https://www.lucidmedia.co.nz/case-studies/tsb-living-multi-carrier-tracking/) Customers no longer need to guess which carrier has their order 5 Tracking systems unified behind one search box Read case study → Technology ### [PlastiCard: a full rebuild with feature parity on iOS 26](https://www.lucidmedia.co.nz/case-studies/plasticard-app-upgrade/) A faster, more reliable way for customers to order custom ID cards Mobile App Development + React Native Upgrade Read case study → [View All Case Studies](https://www.lucidmedia.co.nz/case-studies/) ## Other Mobile Development Services [View all](https://www.lucidmedia.co.nz/services/mobile-development/) ### [iOS Apps](https://www.lucidmedia.co.nz/services/mobile-development/ios-app-development/) iPhone and iPad apps built in Flutter or React Native. They use the Apple features your app needs, such as Face ID, Apple Pay and push notifications, and the same codebase can ship to Android when you are ready. ### [Android Apps](https://www.lucidmedia.co.nz/services/mobile-development/android-app-development/) Reach Android users with an app built in Flutter or React Native. One codebase covers Android phones and tablets, and the same app can ship to iPhone when you are ready. ### [Cross-Platform](https://www.lucidmedia.co.nz/services/mobile-development/cross-platform-apps/) Reach iOS and Android users efficiently with cross-platform development. We use React Native and Flutter to build high-quality apps with shared code. ## What our clients say Real reviews from the businesses we have built, ranked and run campaigns for. 5.0 from 70+ reviews > “Our CPA dropped by 66% and lead quality increased 200-300%. Not only almost immediately, but consistent for the last few months.” Paul Zellman BDM, Austar Property Services Jaide Wooler Executive Assistant, Tom Rawson > We’ve been working with Jason from Lucid Media and couldn’t recommend him more. He’s been a fast communicator, proactive, and always willing to help. Jason goes above and beyond with providing recommendations and support. > > The websites he’s built and implemented for us have been excellent. He has captured our business perfectly and ensured that it is user friendly on both desktop/mobile. Fantastic service! Google review Terry Bradley Director, Precision Building Inspectors > Jason and his team have been fantastic to work with from the initial website design and with the ongoing maintenance. They built us a really professional and well-designed site that represents our business well and it has been great having their continued support. > > It is nice to know someone reliable can manage our website and make sure it stays ranking on Google. They are always responsive when we need updates or changes made, and their technical expertise gives us peace of mind. Google review > “I’ve had around 10 websites developed over the years, and Jason is by far the best web developer I’ve ever worked with.” Andrew Baker Owner, Electrical Plus Mitch Taylor Director, Horton Taylor > I have been working with Jason for a year now and he is absolutely brilliant, honest and reliable. His client first approach has meant his work is always on time and to a high standard. > > Most of all he actually gets the results he says he will. Google review Grace Zhang Sunshine Mortgages > Communication with him is always smooth and effortless. The website he created for me exceeded my expectations in every way. I’m genuinely impressed with both the design and the overall structure. > > I’m looking forward to seeing what else the website can bring to me. If you’re thinking about building a website, Jason is definitely the person to go to. Google review > “Absolutely great in delivering our e-commerce website. A great experience from start to finish, and even beyond.” Harry & Maria Owner, Pots of Joy Samir Khanna Director, Professional Financial > Working with Jason @ Lucid Media on our website was a great experience from start to finish. Jason brought our vision to life with creativity and professionalism; he understood what we were after, and this could be seen in the result. > > The design is clean and modern, and the functionality is exactly what we needed. Communication was smooth throughout the entire process, and deadlines were always met. Highly recommend to anyone looking for top-tier web design and development. Google review Alex Mayo Owner, Playceholdr > I had Lucid Media do some SEO work for us and I'm super impressed with the results. Jason also took the time to educate me deeply on the topic so I didn't feel like everything was smoke and mirrors like I have had with previous agencies. Google review Britta Friedrich Manager, MagicGerman > Working with Lucid Media was an excellent experience from start to finish. They took the time to thoroughly analyse our previous website, understand our product, and align with our company goals before creating a new, professional layout and copy. > > They truly went above and beyond, exceeding expectations at every step. I genuinely enjoyed the collaboration and look forward to working with them again in the future. Google review Melitta Adam Founder, Melitta Skin > I had a call with Jason and was so impressed by how in-depth it was. He really listened, understood where I’m at, and gave me a clear action plan that I can actually use. > > It was practical, straightforward, and made me feel confident moving forward with my ads. I couldn’t recommend working with him enough. Google review > “We wanted to bring our idea for an app to life. He turned our ideas into reality.” Alana Saunders Business Manager, A T Realty Andrew Harvey Director, AES Comp > Lucid Media provides great service, quickly establishing and refining our website. They are always available to us when we need changes made. > > Expert in SEO which is critical, our company now ranks at the top of Google searches, alongside our international suppliers but ahead of other agents around the world. We totally recommend Lucid as a highly competent and committed website developer and manager. Google review Ratu Tau Trekway Shuttle > We had previously used another digital company for our website and digital marketing… things went downhill quickly, and our business suffered badly. > > Within 30 minutes, we were on a Teams meeting discussing the problems we were facing. By 2am, Jason had sent us a detailed report… By 4pm, our Google Ads were back up and running. > > Everything was turned around in less than 24 hours… seeing results that quickly was honestly incredible. > > Jason and the team at Lucid Media have helped get our business back on solid ground… Young, full of energy, passionate, and genuinely driven to help businesses succeed. Google review Alex Fladgate Owner, JunkBoss > Jason created our JunkBoss company website from start to finish. He always responded immediately, shared great ideas, and the final site looks spectacular!! > > Highly recommend to anyone looking to get their website done. Google review > “They took the time to understand our vision and business needs, translating them into a stunning, user-friendly website.” Dev Dhingra CEO, Fundmaster Isaac Smith Managing Director, PSI > Communication was insanely good, the work Jason provided me with was on a new level and blew me away. If you’re looking for someone who will go above and beyond for you then he is your man. Google review Tyler Newman Tillen Finance > From the start, Jason has taken the time to understand my business properly rather than just pushing a generic marketing setup. We’ve built out a new website, landing pages, CRM integration, Google Ads and Meta campaigns, and the attention to detail across everything has been excellent. > > What stands out most is his responsiveness and willingness to adapt quickly. Any time we’ve needed changes or seen something in the data, he’s on it straight away and is always looking for ways to improve performance rather than just letting campaigns run. > > The key difference is that he genuinely feels invested in the success of the business, not just running ads in the background. Google review > “He was really acting in our best interests and went beyond what we were expecting him to achieve.” Brianna Hoy Managing Director, PplPeople Fiona Ashford Manager, Fee Funders > When the finance company I manage, Fee Funders, changed ownership, Lucid Media took over all aspects of our IT and technology, and the impact has been outstanding. Jason quickly learned our legacy systems, implemented critical changes during the transition, and then led the development of our new software platform and reporting systems. > > Jason is exceptional across all areas of technology, both front-end and back-end. He’s practical, solutions-focused, and genuinely understands business needs as well as the technical side. Google review Lynnae Sands Manager, Windsor Industries > Jason has been awesome to work with over the last few months. Whenever we've had any sort of issue with our website, he is extremely prompt in resolving it. Very professional and helpful, I highly recommend. Google review > “Jason is exceptional, excellent communications, a highly motivated individual. Such rare traits - very happy with his development work for us!” Eddie Director, PlastiCard Joel D'leema Director, TSB Living > Jason has been awesome in the work he has done for us. He is fast, very responsive and professional. Would highly recommend. Google review J-Tip It Google review > The team at Lucid Media have provided excellent service while recently coming in to help position J-Tip It to where they need to be! > > We are absolutely blown away with their quick responses, smooth customer service and their initiative to stay 10-steps ahead at all times. Results are immediate and the cost is undeniably justified. > > If you want to be in safe hands, choose Lucid! Google review > “The site looks clean, professional, and easy to use. He made the whole process super simple and stress-free.” Aidan Fraei Agent, Ray White ## Frequently Asked Questions Got questions? We have got answers. Here are some common questions about working with us. [Ask a Question](https://www.lucidmedia.co.nz/contact/) **Why does my mobile app need ongoing maintenance?** iOS and Android both release major updates annually that can affect how your app looks, performs, and functions. Without maintenance, your app may crash on new OS versions, display incorrectly on new devices, or fall out of compliance with updated App Store and Play Store policies. Security vulnerabilities in third-party libraries also need regular patching. Neglecting maintenance leads to declining app store ratings, user churn, and eventually the risk of your app being removed from the stores entirely. **What is included in your app maintenance packages?** Our maintenance packages typically include OS compatibility testing and updates when Apple and Google release new versions, security patches for dependencies and frameworks, bug fixes reported by users or identified through crash monitoring, performance monitoring and optimisation, and a set number of hours each month for feature development and improvements. We tailor packages to your app complexity and user base size, so you are only paying for the level of support your app genuinely needs. **Can you maintain an app that someone else built?** Yes, we regularly take over maintenance of apps built by other developers or agencies. We start with a thorough code review to understand the app architecture, assess code quality, and identify any immediate issues or security concerns. This review gives us the knowledge we need to support the app effectively and gives you an honest assessment of the codebase health. If the code has significant problems, we discuss options for remediation before committing to ongoing maintenance so there are no surprises. **How quickly do you respond to critical issues?** For clients on maintenance plans, we provide priority support with same-day response for critical issues like app crashes, security vulnerabilities, or functionality that is preventing users from completing key tasks. Less urgent issues are addressed within the next available maintenance window. We use crash reporting tools like Crashlytics to monitor app stability in real time, which means we often detect and begin investigating critical issues before users report them, reducing the time between problem and resolution. **How much does app maintenance cost?** Maintenance plan pricing is based on the complexity of your app, the platforms it runs on (iOS, Android, or both), and the number of feature development hours included each month. Basic plans covering OS updates, security patches, and bug fixes are more affordable, while comprehensive plans with feature development hours and priority support cost more. For New Zealand businesses, investing in a maintenance plan is far more cost-effective than neglecting your app and facing emergency fixes or a complete rebuild when problems accumulate. **What happens if I do not maintain my app?** Without maintenance, several things happen progressively. First, your app may begin crashing or displaying incorrectly when users update to new OS versions. Next, security vulnerabilities accumulate in outdated dependencies, putting user data at risk. Eventually, Apple or Google may flag your app for non-compliance with updated policies and remove it from their store if issues are not addressed. User ratings decline as problems mount, making it harder to attract new downloads. The longer maintenance is deferred, the more expensive it becomes to catch up. **Do you monitor app performance and user feedback?** Yes, we implement crash reporting, performance monitoring, and analytics tools that give us real-time visibility into how your app is performing in the field. We monitor crash rates, response times, and error logs to proactively identify issues before they affect a large number of users. We also track app store reviews and ratings so we can quickly address user-reported problems. This proactive monitoring approach means issues are typically resolved faster than if we waited for users to contact you directly. **Can maintenance include adding new features to my app?** Yes, most of our maintenance plans include a set number of hours each month for feature development and improvements. This allows you to continuously enhance your app with new functionality, design refinements, and user experience improvements alongside the essential maintenance work. For larger feature additions that exceed your monthly allocation, we can scope them as separate mini-projects. This approach keeps your app competitive and gives users a reason to keep coming back, while maintaining budget predictability through the monthly plan structure. ## Ready to keep your app running smoothly? get your free strategy session. Tell us about your maintenance plan and we'll show you how we can help you keep your app running smoothly. Free consultation & quote Response within 24 hours No obligation to proceed [info@lucidmedia.co.nz](mailto:info@lucidmedia.co.nz) [+64 27 582 4369](tel:+64275824369)