# Five tracking systems unified into one portal for TSB Living

Source: https://www.lucidmedia.co.nz/case-studies/tsb-living-multi-carrier-tracking/

\+ TSB Living

Customers no longer need to guess which carrier has their order

![Five tracking systems unified into one portal for TSB Living case study](https://www.lucidmedia.co.nz/images/case-studies/tsb-central-tracking-portal.webp)

Client

TSB Living

Industry

E-commerce

Services

Web Development, API Integration, Shopify

01

## Challenge

TSB Living ships furniture and homewares nationwide through a mix of delivery networks: its own delivery fleet, courier freight connected to the Shopify store, national courier and freight carriers, and supplier-fulfilled orders shipped from Australia. On delivery day, customers had no way to see where their order was, so the support inbox filled with status enquiries and the service team looked up job statuses by hand to copy ETAs into replies.

Each delivery network also had its own tracking page, reference format and status language, so customers who did not know which carrier held their order defaulted to emailing support.

02

## Approach

Built a live tracking page for TSB Living's own delivery fleet first. Customers open it from a unique link in their dispatch email, with no login, and see the driver's live location, job status and ETA on a map, get an SMS when the driver is 30 minutes away, and can leave feedback after delivery.

Then extended the portal into a single hub that accepts any order or consignment reference in one search box. Built carrier detection that works out which delivery network a reference belongs to, even where reference formats overlap between carriers.

Integrated each carrier's tracking system securely on the server side and tied lookups to Shopify order numbers, so customers can track with the reference from their order confirmation without logging in. Every carrier renders into one consistent delivery timeline, and supplier-fulfilled Australian orders link straight through to the carrier's own live tracking page.

03

## What we delivered

### Live Fleet Tracking

- Tracking link in the dispatch email
- Live driver map and ETA
- SMS when the driver is 30 minutes away
- Post-delivery feedback

### Carrier Integrations

- Courier freight with Shopify order lookup
- Own-fleet delivery tracking
- National and freight carriers
- Supplier-fulfilled orders

### Smart Reference Routing

- One search box for any reference
- Carrier auto-detection
- Overlapping format handling

### Customer Experience

- One consistent delivery timeline
- Live status and ETAs
- No login required

Built with

Laravel REST APIs Shopify SMS Alerts

04

## Results

5

Tracking systems unified behind one search box

## More work with TSB Living

Separate engagements, each with its own brief and its own results.

[TSB Living: a UGC video ad built end to end](https://www.lucidmedia.co.nz/case-studies/tsb-living-ugc/)

Scroll-stopping, native-feeling video content for TSB Living

[TSB Living: 298% organic traffic growth](https://www.lucidmedia.co.nz/case-studies/tsb-living-seo/)

Now competing for the same searches as Kmart and Briscoes

[TSB Living: refunds handled in one system instead of spreadsheets](https://www.lucidmedia.co.nz/case-studies/tsb-living-refund-system/)

No more copying refund details between spreadsheet tabs by hand

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## Want results like this for your business?

Customers no longer need to guess which carrier has their order. Tell us about your business and we will show you what we can do for you.

Free consultation & quote

Response within 24 hours

No obligation to proceed

[info@lucidmedia.co.nz](mailto:info@lucidmedia.co.nz) [+64 27 582 4369](tel:+64275824369)